The service here is always fantastic. All the staff are very friendly and Nicky is a great stylist. I would not go anywhere else. I would highly recommend this salon.
Great hairdressers great staff . Try it your love it
This wasn't even worth a star, went in to have my root's done,after they were done there was no difference .The hairdresser agreed & asked me to come back to get it rectified. She said I would be refunded because of this. So another appointment, they done my hair again & whilst I was sitting with my head on the washbasin there was whispering between two member's of the staff. My hair had gone wrong again!!!It was ginger in colour.You can imagine I was not happy, so I was asked to go back yet again!!.The third visit ended with the manageress doing my hair. She put highlights through to lift the colour.Yes I liked my hair but! Three trips all because it wasn't done right in the first place. There was no mention of a refund either.I wrote a letter to the owner Sophie at Image's Harold Wood. I explained all that had happened, I also explained that I am a self employed taxi driver & that this complete disaster cost me at least 70 in lost earnings. I also pointed out that I never received a refund as promised, so I was asking for a total of 99.00.I was offered a conditioning treatment & blow dry & would not get any other offer. She had the nerve to tell me she was out of pocket because of the extra time & products used on me.What??? Is it my fault that her staff are incompetent & couldn't get it right.I started using the salon about a year or so ago & had a girl called Tracy doing my hair, it looked great everytime.Sophie even started telling me why Tracy wasn't there any longer, I stopped her in her tracks and told her that was really unprofessional of her as it was none of my business as a customer. The end result was Sophie being really rude to me, refusing any kind of refund.I pointed out that I was going to take it further and she accused me of threatening her.How ridiculous, I thought as a disappointed customer I was entitled to speak to her about this & yes I am taking it further. I know this is a long and drawn out review but I feel customers should be warned. .
Thank you so very much to the staff at Red salon, had a wonderful friendly experience there, found the staff very knowledgeable on colours and products.........also love my new hair style. Big thank you.
SHOULD BE SHUT DOWN!Awful service - I sent my Mum there as a Birthday present December 2011 for a Brazilian Blow dry, advertised at 60.00 if visiting the salon on a Tuesday, they ripped her off for an additional 70.00 than the quote given to me over the phone, TWICE, on separate occasions, by two different girls.When I called and demanded to speak to a manager, I was passed to the OWNER, who told me 'I was a liar' and hung up - disgusting behaviour from a company owner!Surely this enough for contact trading standards, con artists do not deserve to survive in todays economical climate! To top it off Mum was far than satisfied with this treatment, absolute rubbish.STAY AWAY FROM THIS SALON AND IT CON ARTIST MANAGMENT!
andrew john hair and beauty is a UK Beauty Salon based in Billericay, East of England. andrew john hair and beauty is located at 140 High St, Billericay CM12 9DF, UK.
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